Frequently
Asked
Questions.

Group Classes

  • No, classes are open to all, members and non-members.
    We also include all levels in our classes as we believe the power of small groups enables us to teach carefully.

  • You can book classes directly on our website on the Classes page. Just select the art and class you would like to attend and tap "Book" to register yourself.

  • You can cancel a booked class directly from your confirmation email or via email at info@torrostudio.ch.

    Please cancel your booking at least 48 hours before class starts to make room for others. After the 48 hours, please note your booking is non-refundable.

  • Walk-ins are always welcome if space is available at class start time. Please check in at the reception and/or with the instructor at the studio to confirm available space and registration.

  • No, all materials are included in the class fee and we provide aprons for messy arts.

    POTTERY
    you most probably will have some clay on your clothes. A simple machine wash will take it out.

    PAINTING
    For acrylic and oil painting, we recommend wearing casual clothes as the paint can stain and is not removable.

Membership

  • You may cancel directly at the studio with a manager, via mail by emailing info@torrostudio.ch, or directly in your account. 

  • Annual membership are non-refundable unless proven medical reason, move outside of Zurich or special condition.

  • Your membership starts on the day of payment confirmation. Unfortunately, it's not possible to pick a start date.

  • Unfortunately not. Membership is just for you, but if they would like to become a member, they can select their preferred membership here.

  • Your membership renews automatically on an monthly or annual rolling basis, subject to our terms and conditions. If you need to update your membership payment method, please log into your account to you can make this change.

  • Yes, please contact us via email at info@torrostudio.ch with your preferred membership plan and our team will guide you.

  • You can find all information on membership benefits here.

    If you are a brand owner and you would like your brand to be part of the member benefits offering, please contact info@torrostudio.ch and provide more information about your brand.

Guest Passes

  • You can bring up to 3 guests per annual year at the studio to experience or share your passion for creating.

    For the safety and security of our members, you must accompany your guest on their visit and they will be required to check in at the front desk, present proper identification, and sign a Guest Waiver for entry.

  • Yes guests have access to all area as a member would for one day. They can use materials with a complementary fee to complete an artwork.

  • Creators have 1 Guest Pass, Artisans have 2 Guest Passes, and Maestros have 3 Guest Passes per calendar year.
    
If you no longer have Guest Passes available, you can still bring your guest to the club by purchasing a Day Pass at the Front Desk.

  • We'll ask your guest to wait for you at the reception if they arrive before you.

  • Your membership renews automatically on an monthly or annual rolling basis, subject to our terms and conditions. If you need to update your membership payment method, please log into your account to you can make this change.

  • Yes, please contact us via email at info@torrostudio.ch with your preferred membership plan and our team will guide you.

  • You can find all information on membership benefits here.

    If you are a brand owner and you would like your brand to be part of the member benefits offering, please contact info@torrostudio.ch and provide more information about your brand.

Gift Cards

  • You can use our gift cards for any classes, workshops, memberships in person or online.

    Alternatively, you can use a gift card for purchases at The Shop in person.

  • If it was purchased electronically, you will automatically receive an email with redemption instructions. If purchased in person, we will send you this email manually.

    We also offer physical gift card for an additional CHF 20.– and let you choose from a clay or painted model.

  • A purchased gift card has no expiration date, service charges or dormancy fees. An electronic gift card is not nominative and not refundable.

  • You can purchase a gift card here.
    You can also purchase a gift card at the Front Desk during opening hours.

  • Your membership renews automatically on an monthly or annual rolling basis, subject to our terms and conditions. If you need to update your membership payment method, please log into your account to you can make this change.

  • Yes, please contact us via email at info@torrostudio.ch with your preferred membership plan and our team will guide you.

  • You can find all information on membership benefits here.

    If you are a brand owner and you would like your brand to be part of the member benefits offering, please contact info@torrostudio.ch and provide more information about your brand.

General Information

  • You can meet us in person at the studio at Hallwylstrasse 22, 8004 Zurich or online at info@torrostudio.ch or via Instagram direct messages @torro.studio

  • Yes, you can find all the information you need about event spaces available for hire here.

  • You can get in touch with our support team by sending an email at info@torrostudio.ch and we will get back to you within the next 72 hours.

  • Only the manager and support team of Torro Studio. Your personal information is collected for administration or internal marketing purposes only.

  • To update your email or phone number, you can do this within the profile section on your Torro account.
    To update personal information, such as your address, please get in touch with us at info@torrostudio.ch.

  • Yes, anytime. You can do this by clicking “Unsubscribe” at the end of our latest newsletter email you received.

  • Children below the age of 16 are permitted at Torro Studio for a visit strictly with parental supervision. No one under the age of 16 is permitted to participate in a class or workshop, unless explicitly mentioned.

    Our classes and workshops are specifically tailored for adults, but those aged between 16 and 18 can attend with parental consent.

  • Unfortunately, we only allow legally recognised service dogs inside Torro Studio.

  • No, Torro Studio doesn’t offer private parking space. However, we do have nearby white zone parking slots, a motor-bike and bike area. Please note, parking is always on a first-come, first-served basis.

  • No, Torro Studio does not accept any delivery on behalf of members.

  • Please get in touch with us via email at info@torrostudio.ch, and our team will put you in touch with the relevant manager.